​
Program Operator

A Program Operator is responsible for managing the day-to-day operations of programs within the Global PRS system, handling registrations, participant management, and program logistics.

​
Role Overview

Program Operators are responsible for:
  • Managing program registrations and participant data
  • Handling program scheduling and logistics
  • Processing registration modifications and cancellations
  • Monitoring program capacity and waitlists
  • Coordinating with other teams for program delivery

​
Required Skills

  • Proficiency in using the PRS admin interface
  • Understanding of program registration workflows
  • Basic troubleshooting capabilities
  • Good communication and coordination skills
  • Attention to detail in data management

​
Access Permissions

Program Operators have access to:
  • Program management dashboard
  • Registration management interface
  • Participant data views
  • Basic reporting tools
  • Communication templates

​
Common Tasks

​
1. Program Management

  • Set up new program instances
  • Configure program schedules
  • Manage program capacity
  • Monitor registration status
  • Handle program modifications

​
2. Registration Processing

  • Review and approve registrations
  • Process registration modifications
  • Handle cancellations and refunds
  • Manage waitlist entries
  • Update participant information

​
3. Participant Communication

  • Send confirmation emails
  • Handle participant queries
  • Coordinate with support teams
  • Send program updates and reminders
  • Manage communication preferences

​
4. Reporting and Monitoring

  • Generate registration reports
  • Monitor program metrics
  • Track registration trends
  • Maintain program statistics
  • Create status updates

​
Best Practices

​
Registration Management

  1. Data Accuracy
    • Verify participant information
    • Double-check program assignments
    • Maintain accurate waitlist order
    • Document registration changes
  2. Communication
    • Use standardized templates
    • Maintain clear communication logs
    • Follow up on pending actions
    • Document participant interactions
  3. Program Coordination
    • Coordinate with venue teams
    • Sync with program delivery teams
    • Maintain updated program schedules
    • Monitor resource requirements

​
Operational Efficiency

  1. Time Management
    • Prioritize urgent registrations
    • Process modifications promptly
    • Schedule regular reporting tasks
    • Plan ahead for peak periods

​
Tools and Resources

  • Program Management Dashboard
  • Registration Processing Tools
  • Communication Templates
  • Reporting Interface
  • Support Documentation